Shipping and Delivery
Order processing times:
All products are custom made, to your exact specifications. Size, colour, materials and design is selected by you as you add to cart, and as such there is a production & processing delay associated with all orders.
In general, you can expect:
- 3 days processing time - we will confirm your order specifications and confirm payment has cleared for your order before commencing production. If you have added customised phrases or graphics, we use this time to check they align with our policy.
- 3-7 days production time - your order will be sent to the closest production facility to your shipping location, and the production process begins. Each item is produced just for you! At holiday and peak periods, the production delay may be greater.
- After production & processing, your order is shipped, using the shipping service you had selected at checkout.
Shipping cost, speed and methods are calculated automatically; and options will be presented to you at checkout. The exact costs and speed are determined by three key factors:
- Your shipping location
- The products you're purchasing
- The production facility we're using to fulfil your order
Not all products are produced at the same production facility, and as a result of this not all products will be shipped together. Your order may be fulfilled in one or many parcels, though we'll ship items together wherever possible.
For further information, please review our Shipping Policy.